Accessing ITAM

Overview

As with any system, one of the first things you need to do in ITAM is to have an account and log in. In this section of the Guide, we’ll walk through setting up an account and logging in.

Setting Up an Account

To become an Examiner in ITAM, a system administrator must invite you. Once invited, you will receive an email inviting you to create your login, which includes a link to complete the process. The Link is temporary and must be used within three days.

Note: Access to ITAMs will also require an Okta account, for which you will receive an invite.

The process of setting up your account involves three steps.

Creating a Password

Clicking on the link in the email will take you to the ITAM system, where you will be prompted to create a password for your account. The ITAM system requires minimum complexity in the passwords you create to improve security. A Password must meet the following criteria:

  • Minimum of eight (8) characters,
  • At least one (1) number
  • At least one (1) upper-case letter
  • At least one (1) special character

Once you have successfully created a password, the system will prompt you to log in for the first time. For the initial login, you will need your username, which is typically the email account used to set up the account, and the password you just created. As part of this process, you will also be rerouted through Okta identity verification.

Upon successfully logging in, you will be prompted to set up a form for multi-factor authentication (MFA).

Setting Up Multi-Factor Authentication (MFA)

Once you have an account, you must associate it with a Multi-Factor Authentication (MFA) method. MFA creates a more secure method of authenticating a digital account, which helps increase the confidence that the person logging in is the authorized user and decreases the possibility of the account's security being breached. ITAM allows for two methods of MFA: using an authenticator or via email.

Option 1: Using an Authenticator

ITAM allows you to use a third-party authenticator to create temporary security codes associated with your account. To use this methodology, scan the QR code provided on the screen using a supported authenticator or manually enter the provided secret key.

ITAM can work with the following authenticators:

  • Google Authenticator (Android/iPhone)
  • Due Mobile (Android/iPhone)
  • Amazon AWS MFA (Android)
  • HDE OTP Generator (iPhone)
  • 2STP Authenticator (iPhone)
  • OTP Auth (iPhone)
  • Microsoft Authenticator (iPhone  / Android)

Once you have associated an Authenticator with your account, enter the current temporary code displayed by the Authenticator into the provided Single-usage code text box and click the Verify Code button to complete the login.

Option 2: Using Email

ITAM also allows for Multi-factor Authentication using your email. To use this option, click on the Submit button underneath the displayed email address in the Option 2 section of the prompt.

This will send an email containing a short, one-time access code to your email address. Once you receive the email, copy and paste the six-character code into the provided text box and click the Verify Code button underneath to complete the MFA and receive access to the system.

Note: The chosen method will become your default MFA method, and future logins will use this validation method. You can change this later from the My Profile tool.

Logging In

Once you complete the registration process, you will have an account with which you can log into the system. To do so, access the login page and use the username, Entity name, and password you entered to log in. The system will then prompt you to verify via the MFA method chosen and, once completed, will log you into the system.