Following a string of high-profile incidents that began earlier this year, the healthcare industry has been highly focused on preventing ransomware attacks. IoT security has also emerged as a growing concern. However, healthcare organizations (as well as businesses in other industries) cannot afford to ignore another growing threat: spear phishing.

Like regular phishing, spear phishing involves sending legitimate-looking but fraudulent emails asking users to provide sensitive information and/or initiate wire transfers. However, while regular phishing emails are sent out en masse to the general public, spear phishing emails are highly targeted and sent to specific, predetermined victims, usually a small group of people working at a specific company.

In a recent press release, the Federal Bureau of Investigation warned of a dramatic rise in a type of spear phishing known as a “CEO email scam” or a “business email compromise scam.” According to the FBI, from October 2013 to February 2016, law enforcement identified 17,642 victims, totaling $2.3 billion in losses. Since January 2015, reports of spear phishing have increased by 270%.

Main Line Health Attack Proves that Employee Data Is at Risk

In February 2016, while everyone’s attention was focused on the Hollywood Presbyterian ransomware attack, Main Line Health, which operates four hospitals near Philadelphia, was hit by a spear phishing scheme. Emails were sent to employees, purportedly from the organization’s CEO and CFO, requesting employee payroll and W2 information. While some employees immediately realized the emails were fraudulent and reported them to management, at least one employee was tricked into sending the requested information to the hacker. As a result, Main Line Health had to notify its employees that their personal information may have been compromised and offer them free credit counseling and monitoring services.

When healthcare organizations think about cybersecurity, they usually focus on patient data protection. However, the hackers who compromised Main Line Health were not seeking to infiltrate patient data, but employee data, and the attack may have been connected to a very large spear phishing scheme targeting HR and payroll professionals in various industries nationwide. It is suspected that the hackers running the scheme intended to use the stolen data to file fraudulent tax returns.

How to Protect Against Spear Phishing

Email spam filters can be adjusted to recognize emails from suspicious sources and block them before they reach employees’ inboxes. However, some phishing emails will undoubtedly still get through. The best way to protect against spear phishing is to teach employees how to recognize the telltale signs of a spear phishing email, such as:

• The salutation and/or the closing seem odd. For example, management normally refers to you as “William” or “Mr. Doe,” but the email is addressed to “Bill.” In the case of Main Line Health, the closing is what alerted one employee to the fraud; the email message, which purported to be from the CEO, was signed “John Lynch,” but the employee knew that the company’s CEO goes by “Jack.”
• The request is unusual and/or does not follow normal company protocol. For example, the email is asking for employee W2 information, but requests like this are not normally handled through email or by the employee who received the request, or the person who allegedly sent the email has never requested similar information before, or it’s unusual for the person who allegedly sent the email to directly contact that particular employee.
• The wording and tone of the email are stilted. Many spear phishing attacks are launched by foreign hackers who are not fluent in English; the email may be riddled with punctuation, spelling, or grammar errors, be worded oddly, or use British spelling. The wording may also be overly formal – or overly casual.
• The domain the email was sent from is incorrect. Instead of “yourcompany.com,” the email may have been sent from “yourcompany.com-xyz.com” or some other derivative.

Employees should be taught that if something seems “off” about an email, they should consult a supervisor or IT security personnel before responding to it. Additionally, as part of your organization’s overall cybersecurity plan, a firm protocol should be established regarding requests for sensitive employee and patient data, and employees should be trained not to release sensitive data unless the protocol is followed.

In addition to using email spam filters to intercept suspicious messages, training employees to spot spear phishing emails, and implementing a solid security plan that includes protocol for the release of sensitive data, it’s a good idea for healthcare facilities to enlist the services of a professional cybersecurity firm such as Continuum GRC. The cybersecurity experts at Continuum GRC have deep knowledge of the cybersecurity field, are continually monitoring the latest information security threats, and are committed to protecting your healthcare organization from security breaches. Continuum GRC offers full-service and in-house risk assessment and risk management subscriptions, and we help companies all around the world sustain proactive cybersecurity programs.

Continuum GRC is proactive cybersecurity®. Call 1-888-896-6207 or book some time with us to discuss your organization’s cybersecurity needs and find out how we can help you protect your facility’s employee and patient data.

In a previous blog, we discussed the recent epidemic of ransomware attacks on U.S. healthcare organizations and the importance of the industry taking this very serious cybersecurity threat – and healthcare cybersecurity in general – seriously. The good news is that although a ransomware attack can bring a healthcare facility to its knees, ransomware attacks can be prevented by taking precautionary measures.

Following are five tips for healthcare organizations to protect themselves against ransomware and other healthcare cybersecurity attacks.

1. Build a Culture of Healthcare Cybersecurity Awareness in Your Organization

Ransomware usually doesn’t make its way onto a network through an automated attack but through simple social engineering techniques, such as employees clicking on phishing emails or inadvertently installing malware. Many facilities simply do not take healthcare cybersecurity seriously. Unlike many other industries, healthcare was very slow to go digital, and as a result, many healthcare employees look at information technology as more of a hindrance than a benefit. They may also feel that information security is “the IT department’s job,” and that their focus should be solely on treating patients. Employees must be taught that preventing cyber attacks is every bit as important as preventing infections and biohazard exposure incidents, and that cybersecurity is everyone’s “job,” regardless of their position within the organization.

Among the ways to change your employees’ attitude and instill a culture of healthcare cybersecurity awareness:

• Include information security in your organization’s core values, right next to patient care.
• Provide comprehensive security training at regular intervals. Having new hires watch one “training video” isn’t enough.
• Ensure that all supervisors model information security best practices and remind employees that everyone is responsible for preventing cyber attacks.

2. Secure Mobile Devices

Due to the advent of electronic health records (EHRs), mobile devices are becoming very popular in healthcare facilities. However, because of their portability, these devices are subject to loss or theft. They are also susceptible to electromagnetic interference, which can corrupt the data stored on them.

Best practices for mobile device use in a healthcare setting include:

• Ensure that all mobile devices used within the facility are equipped with multi-factor authentication and access controls, including strong passwords that are changed regularly.
• Avoid storing electronic health information on mobile devices. In cases where data must be stored on them, the data should be encrypted.
• Mobile devices should be physically tracked. They should not be permitted to leave the facility except under specific circumstances outlined in your organization’s policy.
• Patients and other visitors to your facility should never be allowed to access your organization’s secure network.

3. Back Up Your Data and Your System

This step may seem obvious, but many organizations (healthcare and otherwise) do not regularly conduct secure backups of their data. In addition to backing up data, organizations should also create a system and configuration backup, known in the IT industry as a “gold image.” Regular backups are essential because, should a facility fall victim to a ransomware attack, it can restore its data and systems instead of paying the ransom.

4. Control Physical Access to Your Data and Network

In addition to securing your digital data and files, make sure you also secure your organization’s physical devices and storage media (such as flash drives, CD’s, and portable hard drives) through such measures as:

• Limiting physical access to server rooms and all areas where computers are used. Employees and visitors who do not have a compelling need to access the server room shouldn’t be allowed to do so.
• Restricting the ability to remove devices from secure areas and from the facility in general.
• Maintaining a visitor log and installing security cameras.

5. Enlist the Services of a Professional Healthcare Cybersecurity Firm

In addition to internal security personnel, a culture of security awareness, and a solid security plan, it’s a good idea for facilities to also enlist the services of a professional cybersecurity firm such as Continuum GRC. The cybersecurity experts at Continuum GRC have deep knowledge of the cybersecurity field, are continually monitoring the latest threats and technologies, and are committed to protecting your healthcare organization from attacks. Continuum GRC offers full-service and in-house risk assessment and risk management subscriptions helping companies all around the world sustain a proactive cybersecurity program. Continuum GRC is proactive cybersecurity®. Call 1-888-896-6207 to discuss your organization’s cybersecurity needs and find out how we can help you prevent your facility from suffering a ransomware attack or a data breach.

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Continuum GRC unveils the next generation of cybercrime prevention for organizations with NIST and SEC, NFA compliance requirements in concert with the Cybersecurity Act of 2015.

Continuum GRC released the next generation antidote to fight cyber crime, compliance failures, corporate fraud, and criminal cyber-misconduct with the IT Audit Machine (ITAM IT audit software.

Considered to be the best assessment tool for governance, risk and compliance (GRC) in the global business community in compliance with the Cybersecurity Act of 2015, this next generation of ITAM IT audit software ups the ante by managing big data and frameworks with virtually endless possibilities. These new enterprise capabilities coupled with the already powerful analytic and logic features are a technological force to be reckoned with.

Congress & President Obama recently enacted a cybersecurity piece of legislation known as the “Cybersecurity Act of 2015” which is designed to ensure that public companies “provide a basic amount of information about the degree to which a firm is protecting the economic and financial interests of the firm from cyber-attacks” using guidance from the SEC, NFA and the National Institute of Standards and Technology (NIST).

In addition, the Cybersecurity Act of 2015 strengthens and prioritizes cybersecurity at publicly traded companies by encouraging the disclosure of cybersecurity expertise, or lack thereof, on corporate boards at these companies. This legislation requires companies to disclose – in their SEC, NFA filings – whether they have a director who is a “cybersecurity expert” – and if not, why having this expertise on the board isn’t necessary because of other cybersecurity steps taken by the company.

The Cybersecurity Act of 2015 would require the SEC, NFA and the National Institute of Standards and Technology (NIST) to provide guidance on the qualifications necessary to be a cybersecurity expert.

Michael Peters, CEO of Continuum GRC said “The IT Audit Machine NIST and SEC, NFA compliance assessment modules are just one of the many innovations from Continuum GRC that really sets us apart from other cyberspace Security, governance, risk and compliance software firms.”

The top sources for learning more about the threatscape for cybersecurity since 2005 has been the Privacy Rights Clearinghouse and a similar industry analysis resource is the Identity Theft Resource Center who have only been tracking cybersecurity breach statistics since 2014. Continuum GRC has been leading the charge since 2000 when the company introduced the concept of Proactive Cybersecurity™ to the world.

When the majority of cyber threats are waged against the SMB space and a whopping 60% of those companies will be out of business within six (6) months post breach, we are understandably sympathetic to the rising level of despair company leaders and the board is suffering with.

“Are we next? That is the big question being asked more frequently now at the board level.” Said Peters

This second chart shows the percentages by industry where the cybersecurity data breach threats are being most successful.

NIST regulations are complex and expertise in deciphering this regulatory mystery is in short supply which is one reason ITAM IT audit software is such a great solution. Continuum GRC removed the guesswork from compliance completely. With intuitive and guided questionnaires you cannot make mistakes and missteps putting your company at risk.

Gone are the days where audits, assessments and compliance work was overshadowed by endless spreadsheets, version control madness, escalating costs and audit anarchy. The IT Audit Machine puts the power of technology, collaboration and simplicity to work for the entire enterprise and does it in a progressive, proactive way.

Cyber-crime prevention is of paramount concern to organizations of all sizes, all industries and on all parts of the world. Continuum GRC put its extensive experience in cybercrime and fraud prevention in the governance, risk and compliance (GRC) spaces to work for the global business community.

“Service providers globally are under increasing attack by cyber criminals. These criminal acts could have been prevented through a proactive cybersecurity position. Continuum GRC is proactive cybersecurity with our NIST compliance and assessment automation modules and templates.” said Peters.

Continuum GRC’s primary purpose is to help organizations attain, maintain, and demonstrate compliance and information security excellence, in any jurisdiction. Continuum GRC specializes in IT security, risk, privacy, governance, cyberspace law and compliance leadership solutions and is fully dedicated to global success in these disciplines.

Learn more about Continuum GRC and why Continuum GRC is Proactive Cybersecurity™!

Download the whitepaper!

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